International Service & Support
Location: Ahaus Germany
We are available 24/7 for all customer service support needs.
Normal business hours for EMT Europe are 8:00am to 4:00pm (CET- Central European Time), Monday-Friday. Please call the main line 0049 2561 9635865 and the receptionist will direct your call appropriately.
After normal business hours - between 4:30pm to 8:00am (GMT-06:00, Central Time), Monday–Friday, Saturday, Sunday, and Holiday's - please call our emergency after-hours number (920)360-4175 for customer service support.
Normal business hours for EMT Green Bay, WI are 8:00am to 4:30pm (GMT-06:00, Central Time), Monday-Friday. Please call our service support line at (920) 884-1163 to reach a representative.
Phone support is offered for technical assistance with machine operation and for troubleshooting the machine or components.
We work with you until the issue is resolved. If replacement parts are needed, we will ship them and continue support by phone. If resolving the problem through phone support and/or replacement parts is unsuccessful, a trip can be scheduled by the customer.